TERMS OF SERVICE

The Clean Comforter

Effective Date: April 4, 2026

  1. Agreement of Terms

    By booking or using our services, you agree to these Terms of Service and all related policies.

    2. Services

    We provide comforter cleaning, pickup, and delivery services. Turnaround times are estimates and not guaranteed.

    3. Customer Responsibilities

    You agree that:

    • Items are safe to clean and free of hazardous materials

    • You have disclosed any stains, damage, or special care needs

    • Items have not been improperly stored (e.g., mold, pests)

    We reserve the right to refuse any item.

    4. Cleaning Risks

    All texties are subject to normal wear during cleaning.

    By using our service, you acknowledge and accept the risk of:

    • Shrinkage

    • Color fading or dye transfer

    • Fabric weakening or seam stress

    • Filling shift (including down or synthetic fill)

    5. Pre-Existing Conditions

    We are not responsible for damage resulting from:

    • Weak fabric, stitching, or prior repairs

    • Manufacturer defects

    • Pre-existing stains or discoloration

    6. Limitation of Liability

    To the maximum extent pernitted by law, The Clean Comforter’s liability for any claim is limited to the lesser of:

    • $100 per iten, OR

    • Three (3) times the service price of that item

    We do not guarantee full restoration of items.

    7. Turnaround Times

    • Same-day service is not guaranteed during high volume

    • Delays may occur due to weather, equipment, or demand

  • 8. No Guarantee of Stain Removal

    • Stain removal is not guaranteed. Some stains may be permanent or become more visible after cleaning.

    9. Payment Terms

    • Payment is due at time of booking.

    • All sales are final once service is completed.

    10. Re-clean Policy

    If you are not satisfied, we will re-clean the item once at no charge if notified withing 48 hours.

    11. Cancellations & Missed Pickups

    • Missed pickup fees may apply ($15)

    • Incorrect address = rescheduling required

    12. Subscription Terms

    • Plans renew automatically

    • Unused cleanings may expire

    • Cancellation allowed with 7 days notice

    13. Chargebacks & Disputes

    By booking, you agree to contact us first to resolve any issue before initiating a chargeback or dispute. Failure to do so may result in denial of future service.