refund policy

No Refunds After Service Completion

Due to the nature of cleaning services, all sales are final once service is completed.

Resolution/Re-clean Guarantee

If unsatisfied, we offer:

• One (1) complimentary re-clean within 48 hours

• Review of the item under our damage policy

No Refund Situations

• Dissatisfaction after successful cleaning

• Issues related to normal wear (shrinkage, fading, etc.)

• Pre-existing damage or defects

• Stains that cannot be removed

Missed Pickup/Customer Error

• Missed pickup fee: $10

• Wrong address = rescheduling required